Club Cocolat

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FIND OUT MORE AND JOIN CLUB COCOLAT

Join Club Cocolat and become a VIP customer. Keep track of your purchases, accumulate points and receive in-store discounts!

Joining Club Cocolat is simple – visit us at any store to receive your free membership card and sign up online.

To find more please read the FAQs or email us at clubcocolat@cocolat.com.au

 

Club Cocolat Frequently Asked Questions

What can I earn points on with the Club Cocolat loyalty program?
You can earn points on everything on the Coffee Menu, which includes: coffee, tea, hot chocolate and milkshakes.

What can I redeem points on?
You can redeem points on any Coffee Menu product.

How many points do I earn for every dollar I spend on coffee?
You receive 10 points for every dollar spent on products from the Coffee Menu.
100 points = $1.00

What happens if I lose my card?
You will need to collect a new card from your nearest Cocolat store. Then log into your Club Cocolat account using your Club Cocolat registered email and password connected to your old card. Then go to the ‘Card Transfer’ section, where you will enter the new Membership Number and Verification code on the card. All existing points and information will transfer on to the new card.

My card is not scanning properly, what should I do?
It’s best to collect a new card. You will need to collect a new card from your nearest Cocolat store. Then log into your Club Cocolat account using your Club Cocolat registered email and password connected to your old card. Then go to the ‘Card Transfer’ section, where you will enter the new Membership Number and Verification code on the card. All existing points and information will transfer on to the new card.

I need to change the details on the card. How do I do this?
Just log into your Club Cocolat account, head to the profile section and change your details.

How do I know when I have enough points to collect my free drink?
Basically, on your 9th purchase, you are eligible to redeem your free coffee. You can check your points balance by logging in to your Club Cocolat account, or ask a staff member in store who will be able to check by swiping your card. Points are only redeemable with registered cards.

Is there a limit on points and do they expire?
You can collect as many points as you want. If you have not used your Card to accrue Points within a 24 month period from the date of your last purchase, your account will be deactivated and your points account balance will be reset to zero.

I still have the old Cocolat stamp card, can I transfer these points on to the new card?
No, you will have to finish off your old stamp card and then you can start using the new loyalty card to start collecting your points. Please note that stamp cards will no longer be accepted after 31 October 2014. This applies to all stores.